Refund Policy

At SmartSketch™, your satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or lightly tested, with all accessories, packaging, and proof of purchase included.

How to Request a Return

To start a return, please contact our customer support team with your order number and the reason for your request.

Once your return request is approved, we will provide you with the return instructions.

Items sent back without first requesting a return may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees, if any, are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We will review your request and offer a replacement, refund, or another suitable solution.

Non-Returnable Items

For hygiene, safety, or practical reasons, certain items may not be eligible for return if they have been heavily used, damaged by the customer, or returned without the original accessories.

Exchanges

If you would like to exchange an item, please contact our support team. Exchanges are subject to product availability.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has already been processed or shipped, we may no longer be able to cancel it. In that case, you may request a return after receiving your order.

Contact Us

For any refund, return, or exchange request, please contact our customer support team.