Shipping policy

Shipping Policy

At SmartSketch™, we do our best to process and ship your order as quickly as possible.

Orders are processed and shipped within 2 business days after your payment has been confirmed.

Please note that orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, delivery usually takes around 1 week.

Delivery times may vary depending on your location, the shipping carrier, public holidays, or unexpected delays beyond our control.

Once your order has been shipped, you will receive a confirmation email with your tracking number.

You can use this tracking number to follow the delivery status of your order.

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete shipping address.

If your order is delayed, please check your tracking information first.

If you still need help, contact our customer support team with your order number and tracking number.

If your package is lost or arrives damaged, please contact us as soon as possible with your order number and clear photos if applicable.

We will review the situation and offer the most appropriate solution.

For any questions about shipping or delivery, please contact our customer support team.